Manage reservation requests
Find, review, accept or decline requests.
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In this guide
Open a request
- Select the correct business and open “Reservations”.
- Check the active filters if you cannot find a request.
- Open the request using “Details”.
- Review the date, time, party size and guest’s notes.
Accept or decline
Check your actual availability and any conflicts with opening hours. For a pending request, select “Accept” or “Decline” and read the confirmation shown. Check the updated status in the list afterwards.
A request is missing
An empty filtered list does not mean there are no reservations. First check the business, date range and status filters. Contact support if requests are repeatedly missing or incorrect.
You can record bookings received by phone as a phone reservation.