Requests in one place.
See dates, times, party sizes and requests together. Add reservations taken over the phone yourself.
Online reservation system for restaurants
A reservation system for your restaurant. A calmer service.
The phone rings, guests are waiting and another request arrives online. benvido brings reservations into one view, so you know who is coming, when and with how many guests.
Personal demo. No-obligation offer.
A good evening starts with a warm welcome.↓
Collect online requestsAccept or decline by emailRecord guest visits
In practice · Landgasthof Schickh
This is how the next visit begins.
Party size, date, time and contact details: the mobile journey guides guests through their table request at Landgasthof Schickh.
Real mobile views · 16 seconds · no audio
You are visiting the inn’s live website. Please only submit a request if you actually want to reserve a table there.
Less searching. Better prepared.
From first contact to evening service, the essential details are where your team needs them.
You decide whether to confirm the table.
Review, accept or decline a request. benvido emails your decision. A request is not yet a confirmed reservation.
Clarity after service.
Record visits as completed, cancelled or no-show. Keep track of what happened to each confirmed reservation.
Stay in touch after the visit
Ask for feedback the next day.
After a lovely evening, the experience is still fresh. Enable an automatic review request for the next day and add your review link.
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01
Set it up once
Enable review requests in your reservation settings. Add the review link and configure your verified email sender.
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02
The day after the visit
A review request is sent for accepted reservations at 10:00 the next day. Rejected, cancelled and reservations marked as no-shows are excluded.
Optional for each business. Sending requires a guest email address, a review link and a verified email sender. Times use the Vienna time zone.
Clear scope
Your website and reservations work together.
Guests discover your restaurant, browse the menu and submit a reservation request on your benvido website. Your team manages it in the same system.
Practical workflows before you decide
How your team works with the reservation system.
The following examples illustrate typical use cases, not customer testimonials.
Example: four guests request a table for Friday.
The request appears in benvido. Your team checks the date, time, party size and notes, then accepts or declines it. The table is only confirmed once the request is accepted; the decision is sent by email.
Example: a reservation arrives by phone.
Enter the reservation yourself so it appears alongside online requests in your overview. After the visit, you can record whether the guests attended. The next shift then works with the same information.
Request management or automatic table allocation?
benvido suits businesses that want to review and confirm enquiries themselves. Instant automatic table confirmation is not part of this workflow. We will discuss the right scope in the demo.
Guides to help you decide
Good to know
Your questions. Clear answers.
Are reservations confirmed automatically?
No. Guests send a request. You review it and accept or decline it. Your decision is sent by email.
Can I add reservations taken by phone?
Yes. You can enter reservations yourself and manage them alongside online requests.
Can I record visits and no-shows?
Yes. You can record visits and no-shows for your reservations and keep track of visit status.
When will the review request be sent?
When enabled, requests for accepted reservations are sent at 10:00 the next day (Vienna time). Rejected, cancelled and reservations marked as no-shows are excluded.
Your next step
Let the next service start more calmly.
We will show you benvido using the tasks that matter to your business. Together, we will discuss features, setup and your personal offer.
Book a demo ↗